Terms of Service

1. Acceptance of Terms

By accessing or using the Blackline AI Group website, contact forms, or AI concierge, you agree to be bound by these Terms of Service. If you do not agree, please do not use the site.

2. Services Description

Blackline AI Group provides consulting, design, and implementation services for AI-powered websites, voice agents, automation systems, and custom business solutions. Specific deliverables, timelines, and fees are defined in separate written agreements with clients.

3. Use of the Website

You agree to use the website only for lawful purposes and in a way that does not:

• Interfere with the operation or security of the site.
• Submit false, misleading, or malicious information through our forms.
• Attempt to access systems or data you are not authorized to use.
• Misuse Aria, our AI concierge, including attempts to extract system prompts or generate harmful content.

4. Intellectual Property

All content on this website — including text, images, branding, code, and design — is owned by Blackline AI Group or used with permission. You may not reproduce, distribute, or create derivative works without our prior written consent.

5. AI-Generated Content & Disclaimers

Our AI concierge and other tools may produce automated responses. These responses are for informational purposes only and do not constitute professional, legal, financial, or medical advice. We make no guarantees about the accuracy, completeness, or suitability of AI-generated outputs for any specific purpose.

6. Limitation of Liability

To the fullest extent permitted by law, Blackline AI Group and its team members will not be liable for any indirect, incidental, or consequential damages arising from your use of the website or services.

7. Confidentiality

Information you share through our contact form or consultation process will be handled in accordance with our Privacy Policy. Any formal non-disclosure or confidentiality terms will be set out in a separate agreement.

8. Termination

We reserve the right to suspend or terminate access to the website or AI services for users who violate these terms or engage in harmful behavior.

9. Governing Law

These Terms are governed by the laws of the jurisdiction in which Blackline AI Group operates, without regard to conflict-of-law principles.

10. Changes to These Terms

We may update these Terms of Service at any time. Continued use of the website after changes constitutes acceptance of the revised terms.

11. Contact

For questions about these Terms of Service, contact us at contact@blacklineaigroup.com.