Privacy Policy

1. Information We Collect

We collect information you choose to provide directly to us, including:

• Contact details — name, email address, phone number, company name, and project details submitted through our contact form.
• Voice interactions — when you speak with Aria, our AI concierge, we may process audio and transcripts to respond to your questions. Voice sessions are used only to provide assistance and are not retained for unrelated purposes.
• Technical data — standard browser and device information such as IP address, browser type, and pages visited, collected through standard server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule consultations.
• Provide, operate, and improve our AI services and website.
• Send relevant updates about Blackline AI Group, where you have opted in.
• Maintain website security and troubleshoot technical issues.

3. How We Store & Protect Data

Contact submissions are stored in our secure backend database with access limited to authorized team members. We use industry-standard encryption for data in transit and apply access controls to protect stored information.

4. Cookies & Analytics

Our website may use cookies and similar technologies to understand how visitors interact with the site and to improve performance. You can control cookies through your browser settings.

5. Third-Party Services

We rely on trusted service providers for hosting, email delivery, and AI voice processing. These providers are contractually bound to handle data only on our behalf and in accordance with this policy.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To make a request, contact us at contact@blacklineaigroup.com.

7. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, email us at contact@blacklineaigroup.com.